Create a User Account

A User Account is a profile that is created by a Bridgit Bench user that will allow them to access their company's account(s). User Accounts are different from Service Accounts, which are used for API integrations.

To create a User Account, a Bridgit Bench invitation email needs to be sent to the user by an Administrator. With the embedded link provided in the email, users can create a password and use their email address to log in or use one of the available authentication providers: Microsoft or Google.

Note: An invitation link is valid for 7 days after which it will expire and the invite must be re-sent by an Administrator.

Troubleshooting: If you haven't received the email, please check junk/spam to ensure it didn't get filtered out of your inbox. Invitation emails are sent via the Bridgit Bench Mailer - noreply@gobridgit.com. If you didn't receive the email, please reach out to Bridgit Support (support@gobridgit.com).

Table of Contents

• Creating a User Account
• "Oops! It looks like your invitation has expired"
• Creating a User Account for Multiple Accounts

Creating a User Account

1. Open the Bridgit Bench invitation email with the subject line "You're invited to join [account name] on Bridgit Bench."
2. Select the Activate your account button.  
3. Create a user profile from the authentication options: Email & password, Microsoft or Google.                                                       
4. Enter all required info on the "Tell us about yourself" section. You can now log in with your email address and new password.
   • Password Requirements:
     • must be between 14 - 50 characters
     • at least one number
     • at least one upper-case letter
     • at least one lowercase letter
     • at least one special character                                       

When logging in from https://bench.gobridgit.com/login the Enterprise Login step must be completed. A direct login link can be provided by your IT Team to skip the Enterprise Login step. Select this article for more details.

"Oops! It looks like your invitation has expired"

If you receive the message "Oops! It looks like your invitation has expired" when clicking on the Get Started link provided in the email, please see my Bridgit Bench invitation email link has expired for steps on how to resolve the issue. 

Creating a User Account for Multiple Accounts

Existing Bridgit Bench users can be added to multiple accounts. Users accept the new account invite to create a user profile and a dropdown will be available at the top-right of the main navigation bar to toggle between accounts.