Bridgit Field - Troubleshooting Mobile App Issues

This article provides steps for basic troubleshooting of Bridgit Field mobile app issues. If the below steps don't resolve your issue, please reach out to Bridgit Support at support@gobridgit.com or submit a support ticket here.

Table of Contents

• Minimum System Requirements for the Mobile App
• Mobile App Isn't Working
• Mobile App is Freezing and/or Crashing
• Handling Items that are "Pending"
• Contact Bridgit Support from the App

Minimum System Requirements for the Mobile App

• iOS users with devices that have 2GB of RAM may experience slower navigation on large projects

Effective May 1, 2020, our old mobile app Bridgit Closeout will no longer work. Bridgit Closeout was removed from the App Store on Dec. 31, 2019.

Mobile App Isn't Working

If you are having issues with the app, try the following steps:

1. Confirm that your phone software is up to date through your device's settings
   • iOS instructions here
   • Android instructions here
2. Confirm that your Bridgit Field app is up to date via the respective app store:
   • App Store (iPhone/iPad)
   • Google Play store (Android/Tablet)
3. Restart your device
4. Log out/log back in -

   *DO NOT DO THIS IF YOU HAVE PENDING ITEMS

5. Delete/reinstall the app -

   *DO NOT DO THIS IF YOU HAVE PENDING ITEMS

6. If the issue persists, contact Bridgit Support

Mobile App is Freezing and/or Crashing

Mobile app freezing or crashing is usually caused by an overload to a device's RAM. Here are a few suggestions for preventing these types of performance issues:

• Close any unnecessary apps on your device
• Don't close the Bridgit Field app while syncing project data
• Contact Bridgit Support to enable task archiving on the project. 7-day and 30-day task archiving is available
  • Tasks that have been closed for more than 7 or 30 days will not appear on the app but can still be accessed via the web portal
  • This impacts all users and reduces the amount of data being loaded onto a mobile device

Handling Items that are "Pending"

The Bridgit Field mobile app will continue to work even if you're unable to connect to a cellular network or wi-fi. The app will save entered project data, which appears as Pending, and automatically sync with Bridgit Field's servers once you regain connectivity.

Try the following steps if your items are pending:

1. Complete a project sync
   • Ensure you have a stable network connection
   • Open the required project on the Bridgit Field app
   • Hold/pull the screen down until the loading spinner appears
   • Release the screen to start a refresh
   • Don't close the app and stay on that screen until the sync is complete to prevent the project sync from timing out
2. Restart your device
3. If items remain pending, contact Bridgit Support

Note: Do NOT log out as pending items will be lost.

Contact Bridgit Support from the App

1. Click Your Projects.
2. Select Help.
3. Click the phone number or email address to connect directly with Bridgit Support.